Log in issues on MediBuddy? Read on…

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MediBuddy is your personal health buddy that helps you manage every aspect of your health care and health insurance using your smartphone or your desktop and allows you to intimate claims, view policy details, browse network hospitals in the vicinity, book appointments, track the status of your claims in real-time and do so much more with just the click of a button!

The MediBuddy portal and app brings your healthcare needs right to your fingertips and is extremely easy to use! However, if you face any initial hiccups or any login issues later, here is a quick guide to help you get started.

How to activate your account on MediBuddy

Visit me.medibuddy.in, identify yourself and sign up with your preferred username and password. These credentials are the same for the app as well as the portal.

How to identify yourself on MediBuddy

Retail policyholders can identify themselves with their name/beneficiary name, date of birth, policy number or Medi Assist ID number.

Corporate group medical policy beneficiaries can use their corporate login credentials to sign in or identify themselves with their name, date of birth and employee ID.

What to do in case of a forgotten password

If you have forgotten or don’t have your password handy, you can click on ‘Forgot Password’ to reset it instantly.

What to do in case of a forgotten username

For corporate employees, the username is defined by the respective organization. If you don’t remember your username you can simply log into portal.medibuddy.in and click on “Forgot your username”.

How to download the MediBuddy app

The MediBuddy app is available as iOS, Android and Windows compatible versions and can be downloaded from the respective app stores. You can also give a missed call to us on 1800 3010 1696 and we’ll SMS the download link to your smartphone.

Does the MediBuddy app need a specific username and password?

The MediBuddy app operates with the same username and password combination as the one that you use on the MediBuddy portal.

What is Single-Sign-On and how does it work?

The Single-Sign-On facility helps corporate employees get instantly on-board MediBuddy. In order to access MediBuddy, employees can use their corporate credentials. One username and password; single Identity across multiple applications!

Which browsers support the MediBuddy portal?

Chrome, Firefox, Safari and IE8 and above support the MediBuddy portal.

In case of any further issues whom can you contact?

You can always reach a customer support representative, 24×7, on 1800 425 9449. If you prefer to email, send us your queries on our dedicated email ID, gethelp@mahs.in.

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